Refunds & Returns

To be eligible for a refund, return, or exchange, you must first contact us within 30 days of receiving your order at contact@scandinavianjewelry.store.

Once we receive and inspect the returned item, we will provide a replacement if available. If a replacement is not available, we will issue a full refund for the purchase price of the item.

Lost or Stolen Packages

Scandinavian Jewelry is not responsible for lost or stolen packages that have been confirmed as delivered to the address provided at checkout.

Upon request, we will provide delivery confirmation, tracking information, delivery date, and carrier details so that you may investigate the matter with the shipping provider.

Exchanges

We generally only replace items if they are defective or damaged. However, we understand that situations may vary.

If you need to exchange an item, please contact us at contact@scandinavianjewelry.store and our support team will be happy to assist you.

Return Shipping

To initiate a return, please contact contact@scandinavianjewelry.store for return instructions.

Please note that customers are responsible for return shipping costs. Expedited or priority shipping fees are non-refundable.

Shipping Delays

Please be aware that occasional shipping delays may occur due to high demand, carrier disruptions, customs processing, or other circumstances beyond our control.

If your order has been significantly delayed, please contact us at contact@scandinavianjewelry.store and we will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions, please contact us at:

contact@scandinavianjewelry.store